Rental Information

Looking for a rental property

Rental lists are available from our office at 50 Smith Street Kempsey and are updated weekly. Viewing available properties can be done on a number of websites:

If you are interested in a property, you will need to fill in an application form and provide appropriate supporting documentation. A decision normally takes between 24 and 48 hours and is at the absolute discretion of the landlord.

Properties cannot be viewed until an application has been lodged with our office.

Trouble Shooting Guide

BATH/SHOWER LEAKS

The most common problem in properties is leaking from wet areas eg bathrooms, laundries,kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is
wet, sponge and dry area thoroughly and check again after use. Advise our office if a problem.

CLOTHES DRYER

Check…
· clean filter before every use of the dryer
· is power on
· dryer is not overloaded
· is air temperature hot when running
This appliance is not essential, please complete a repair advice form and send to our office to report failure.

FAULTY SWITCHES OR FANS

Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.

HOT PLATES

Check if power is connected or check power box for tripped switch or blown fuse. Contact us to arrange for professional help.

HOT WATER SYSTEMS

If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check….is the power switched on; has the power box tripped the switch or blown a fuse; or has our shower routine changed or increased (tank capacity and/or tariff rates will affect this).
Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker. Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please complete a repair advice form. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.

LEAKING FROM TOILET

Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives.
Please complete the repair advice form and send to our office to arrange for a tradesperson.

LIGHTS

Check power or fuse box. Ensure the power is on and the switch has not tripped. If problem not remedied contact your property manager.

POWER

If your neighbours have also lost power contact ENERGEX. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.
Note: If this does not rectify the problem please notify our office.
Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

WASHING MACHINE

Check…

  • that the power is connected
  • that the water taps are turned on
  • the load of clothes is not off balance or too high
  • lid is connecting with on/off switch when closing
  • hoses are securely attached
  • if leaking, check hoses for splits

When all else fails, phone us during office hours.